POLICY ON THE PROTECTION OF PERSONAL DATA
- In general
In compliance with the provisions of the European Regulation on the Protection of Personal Data and the relevant Greek legislation (as amended and in force), the COMPANY manages the personal data which are submitted by the USER with the utmost care, ensuring in any case their protection and privacy.
The USER may browse into the website without being asked of any personal information from the COMPANY, unless expressly otherwise informed by the COMPANY. The COMPANY collects personal data that are disclosed only when the USER is registered at its services, as well as when they proceed to an order as an unregistered USER. In any case, these information are considered as necessary to perform the online purchase and the relevant USER’s update on the proceedings.
- In which cases are the data collected
The COMPANY collects five types of information about the users: (1) data provided by the USER when registered as an REGISTERED USER, (2) data provided by the USER in order for the COMPANY to execute their order, (3) data provided by the USER in order to participate in competitions (4) data provided by the USER for telephone and Internet service’s activations, (5) data that the user gives when connecting through another platform (ios, android, Facebook, Google). When completing any order form on the website, the USER will be asked for their name, address, postal code of their area, e-mail address, telephone, credit card details and payment method. In addition, more specific information may be required, such as an order’s delivery or delivery details, pricing details, or details on an offer. The COMPANY makes use of those data provided by the USER while completing their e-order’s form, in order to contact him/her regarding (i) the order’s delivery in their place, (ii) for customer’s confirmation and identification in every necessary case, (iii) for COMPANY’s new or alternative products offered (iv) COMPANY’s special offers (v) receipt of gifts after a competition.
You have the option to choose whether or not to receive such notifications/newsletters from the COMPANY by sending your request via e-mail to info@graphitex.gr.
Every order processing requires the collection of personal data, for an order’s delivery or booking. In addition, the debit of a credit card requires identification of legally identifiable data on the first time and is in any case guaranteed by the electronic environment of each Bank. Any supporting documentation certifying and declaring the identity of the client remains strictly confidential and is controlled only by the COMPANY’s department in charge. The personal data’s submission by the USER means that he/she agrees and accepts that these data will be used by the COMPANY’s employees for the reasons mentioned above. It is demanded by the COMPANY’s to provide the USERS with the security level mentioned in the present Privacy Policy. In no other case the COMPANY may share with third parties the USER’s personal data without their prior consent, unless this is required by the law.
The COMPANY will use the USER’s personal data solely for the purposes which are hereafter described. No extra or other type of personal data, apart from those that are considered as necessary, are collected or processed, to fulfill its intended purpose. The COMPANY will only use those personal data that are defined in the present Privacy Policy, unless the USER has specifically given its consent to another use of their personal data. In the exceptional case that the COMPANY intends to use the USER’s personal data, which are processed based on their prior consent, for purposes other than those disclosed in the said consent, the COMPANY undertakes to inform the USER in advance and, in cases where the processing is based on the USER’s consent, their personal data will be used for a different purpose only upon their relevant permission.
In order to continuously improve and enhance the COMPANY’s services, e-mail marketing messages related to the COMPANY may be sent to the USER, which may be of their interest. The USER can choose the types of notifications they want to receive at any time by updating their email preferences. Sending sms to the mobile phone number which was declared during the USER’s order, is only to inform them about the progress of their order.
The COMPANY will not use the USER’s data for advertising purposes unless the USER has given their explicit and free consent. With regard to existing customers, COMPANY may use the email address received from the USER with an existing customer relationship to provide them with marketing materials related to similar products or services that they have previously requested, used or you may be interested.
The USER can be deleted at any time or alternatively, they may choose through their account whether or not to receive promotional / promotional material via email or sms. It may also oppose this use at the time of collection and every time they send a message. In order to stop receiving emails for marketing purposes, the USER is proposed to follow the instructions in the e-mail received.
- Legal obligations
THE COMPANY may need to use and maintain personal data for legal and compliance purposes such as the prevention, detection, or investigation of a crime, prevention of loss, fraud or any other misuse of its services and IT systems. The USER’s personal data may also be used by the COMPANY for internal and external audit requirements, information security purposes, or to protect or enforce its rights, privacy, security, property or other persons.
- Cookies
The COMPANY may collect USER’S identification data using certain technologies such as cookies. Cookies are small text files that are sent and stored on the USER’s hard disk, allowing websites [such as the present] to operate seamlessly and without technical abnormalities, to collect multiple USER options, to identify frequent users, to facilitate their access, and to collect data for the purpose of improving the content of the site. Cookies do not cause damage to users’ computers or to files stored on them. Cookies are used by the COMPANY to provide information to the USER, to process orders, and to allow advertising and educational content related to his / her interests and needs. They are absolutely necessary for the site to function properly and without interference, while it is explicitly stated that no access is gained to any document or file from the USER’s computer.
However, the USER with the appropriate browser’s setting may reject the use of cookies. In this case, some website’s features will not be available if they are not used.
The Cookies’s categories are the following:
- Necessary Cookies, which are necessary for the proper website’s operation and the execution of its basic functions; without their use, the COMPANY can not offer the proper functioning of the website.
- Function Cookies, which remember the USER’s preferences while browsing, so that the COMPANY can propose the appropriate products based on the USER’s needs.
- Performance cookies. Performance cookies collect information about the way the visitors use the website. They allow the COMPANY to see which pages are the most visited, inform the COMPANY in case they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are only used to improve the way the site works.
- Advertising Cookies. These cookies are used to provide ads related to the USER and their interests. They are also used to send ads or offers that meet their needs best, thus limiting unwanted and meaningless promotional messages. They also help the COMPANY to measure the effectiveness of its advertising campaigns.
- Cookies Analytics. It is a subset of the Function Cookies and provides the COMPANY the ability to evaluate the effectiveness of the website’s various functions, thereby continuously improving the experience offered to USERS.
Third-party vendors, including Google, may display COMPANY’s ads on websites, or use cookies to update, optimize, and display ads based on a previous user’s visit to this site.
The site may also use cookies from a previous USER visit for re-marketing.
USER may opt out of such a use of cookies by Google by clicking HERE. He/she can also set their browser (chrome, firefox edge, etc) to inform them every time before a cookie is downloaded and following this, decides to download or discard it.
The site may use Google Analytics features for display ads (e.g., remarketing, Google Display Network display reports, etc.). Using Ad Settings [click HERE], USERS can opt out of Google Analytics for display ads and also adjust ads from Google Display Network.
THE COMPANY reserves the right to change this Cookie Policy at any time. Any changes to this Cookies Policy will apply once the revised Policy is available on our website.
Third-party advertisers and other companies cooperating with the COMPANY cooperates may use their own Cookies to collect information relating to the USER’s activities on this site. These cookies are not controlled by the COMPANY.
This website may contain links or websites’ hyperlinks non related to the COMPANY. These websites may have their own privacy terms and conditions for which the COMPANY has no responsibility.